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Operator is unique healthcare operator for clients in MENA region and Africa. Operator is a health care services operational management company focuses on areas of operational excellence, good governance, and systems development compliment the day to day operational management of the provision of both medical, financial, facility management, maintenance and information management.
Transparency manifested in good governance through an elected active board. Commitment to excellence and deploying continuous quality improvement that affects the approach, the depth and uniqueness that is awarded to each customer to the best of our knowledge in addition to committing to innovation and creation of new opportunities that address needs of the ultimate beneficiary which is the population that is need for the services.
• Budget development - capital or investment
• Budget development - recurrent or operational
• Budget allocation to services and activities
• Publication of annual health plan and budget
• Monitoring health expenditure against budget
• Adjustment between budget lines during the year
• Setting fees for health services
• Organizing health insurance
• Collection of fees and/or insurance premiums
• Setting criteria for subsidies or exemption from fees
• Decisions on use of income
• Audit of health finances and functions
• Human resources
• Financial resources
• Information systems
• Drugs and supplies
• Equipment, vehicles and buildings
• Procurement systems
i. Situation analysis needs assessment
ii. Planning and budgeting
iii. Organization of services iv. Management performance
v. Monitoring and evaluation
• Overall facility management
• Health centers and clinics
• Hospitals
• Laboratories
• Referral system
• Waste management
• Supportive supervision
• Establishment of health services governance or management structures
• Deciding on inclusion of community members in health management structures
• Interaction with the community - seeking information on and responding to community health needs
• Ensuring the community has information on costs of health services, delivery options and available resources
• Reporting local health priorities to national authorities
• Intersectoral collaboration
• Negotiating donor support to health services
• Defining the role of the private sector
• Monitoring donor activity in health
• Enforcing health legislation, regulation and standards
• Assessment of constraints to health performance
• Deciding the number and mix of staff required for health facilities and services
• Long-term health workforce planning
• Hiring and firing staff
• Setting staff salaries and allowances
• Deployment of staff to clinical, outreach and public health services and activities
• Development of health staff job descriptions
• Performance assessment of health staff
• Training needs assessment for health staff
• In-service education for health staff
• Career planning for health staff
• Setting and awarding health staff incentives - financial
• Setting and awarding health staff incentives - non-financial
• Quality assurance
• Standards
• Accreditation
• User satisfaction
• Patient safety
• Waste management
• Monitoring and evaluation of quality of care
• Risk management
• Supportive supervision
• Local policy development (adjusting national policies to be applicable to the district, and/or developing additional local policies)
• Strategic (medium-term) planning & setting priorities for the district
• Financial forecasting for the district
• District operational (annual or shorter period) planning
We manage your facility including all items and all services. It is a simple model of practice segregation of ownership from day to day activities in a good governance model.
• Development of essential packages of health services
• Development of essential list of drugs
• Development of clinical & public health protocols
• Development of performance standards
• Establishment of mechanisms for referral and control of access to services
• Procurement of drugs
• Procurement of equipment
• Health facility development
• Health facility maintenance
• Equipment and vehicle maintenance
• Contracting health services
• Undertaking research on operational or clinical topics of concern
• Dissemination of relevant health research and best practices
• Maintaining coverage, integrity, timeliness and quality of routing information on health services provision
• Monitoring of performance standards
• Monitoring patient throughput and statistics
• Monitoring health service utilization
• Monitoring adverse patient events
• Monitoring patient satisfaction
• Monitoring population health indicators
• Monitoring referrals to and from services
• Monitoring drug use and availability
• Monitoring drug quality & effectiveness
• Surveillance for rapid response to diseases and emergencies
• Aggregation of data from facilities and feedback to facilities
• Assessment of effective coverage of services
• Reporting on health performance
Our team is always available to assist you.
Info@operator-healthcare.com
+201221022512
18 Abo Al-Mahasen Al-Shazli - Mohandseen - Giza , Cairo, Giza, Egypt